PROJECT 01/04

Mobile/Web

Mobile/Web

Mobile/Web

Seat & Meal Selection

Seat & Meal Selection

Seat & Meal Selection

for flights

for flights

for flights

UX Design

UX Design

UI Design

UI Design

Illustration

Illustration

Branding

Branding

Overview

Overview

In the rapidly evolving landscape of business travel, enterprises require a robust solution that not only automates the booking process but also helps in optimizing travel spend and streamlining financial operations. Fluid aims to provide a comprehensive enterprise level travel management platform that meets these needs, while providing a seamless cross-platform experience, through automation, cost optimisation, financial compliance and extensive inventory

In the rapidly evolving landscape of business travel, enterprises require a robust solution that not only automates the booking process but also helps in optimizing travel spend and streamlining financial operations. Fluid aims to provide a comprehensive enterprise level travel management platform that meets these needs, while providing a seamless cross-platform experience, through automation, cost optimisation, financial compliance and extensive inventory

My Role

Individual Contributor for Design

Individual Contributor for Design

Team Members

Natarajan Ramachandran - PM

Arvind Chandrasekharan - APM

Venkatesh V - BE lead

Naresh Jaganathan - FE, SDE II

Yamini S - QA

Problem Statement

Problem Statement

The Offline process for booking seats and meals for flights was causing several significant issues, including revenue loss, customer inconvenience, and operational inefficiency. So the escalation began!

Fluid_Launch_Roadmap

2022 -2024

Seat & Meals Selection

You: Testing

Master Trips

1

Arvind: Booked cab for 9 pax..

Home Screen Revamp

1

Arvind: Booked cab for 9 pax..

Cab Flow for Fluid

3

Arvind: Booked cab for 9 pax ..

Seat & Meals Selection

22 Oct 2023 - 12 Feb 2024

6 Members

Fluid_Sales, 12:03 PM - 10th October

@Natarajan Immense number of accounts asking for In app seat and meals selection!

Fluid_CX, 12:03 PM - 10th October

@Natarajan, Offline booking is becoming very difficult when booking for larger groups too! Seeking support on this.

Natarajan, 12:45 PM - 10th October

Hi Team, Acknowledging your request.
@Annet, We can start automating this!

Natarajan, 12:46 PM - 10th October

We’ll send a notification when you

receive a message

@Natarajan Sure! Lets connect and ideate together?

Fluid Conversations

Takeaway :

→ Lack of features putting pressure on sales

→ Limited ability to upsell & cross-sell

→ Offline process - time consuming & frustrating

→ Strain on customer service team

Brainstorming

Brainstorming

Solution & USP

The solution was to create an efficient seat and meal selection flow, but our B2B platform faced unique challenges. So the team got together & joined the puzzle!

Solutions

Variations & Ideation

The solution was to create an efficient seat and meal selection flow, but our B2B platform faced unique challenges. So the team got together & joined the puzzle!

Wish to continue reading?

Request Full Case Study

アネット

Lets Create Together

Lets Create Together

Resume

annetbabu010@gmail.com

Linkedin

Twitter